Delivery Information
Delivery Areas
We deliver throughout the EU from our warehouse in the Netherlands.
Delivery Times
- Orders placed before 12pm (Monday to Friday) are usually dispatched the same day.
- Delivery times typically range from 24 hour delivery to 5 working days depending on distance and location. For remote areas, the delivery time could even be longer.
- If your order includes multiple items, dispatch and delivery times may vary.
- Please contact us regarding any back orders.
Delivery Charges
- Standard delivery is charged at a flat rate or calculated at checkout based on your order size and location.
- Free delivery offers will be clearly stated on qualifying products or orders.
- Larger or heavy items may incur a surcharge; this will be notified during the order process.
Delivery Methods
- Most items are delivered via courier with tracking.
- Some bulky or heavy products may be sent via pallet delivery services and require a suitable unloading area.
- Please provide accurate delivery details including any access restrictions or specific delivery instructions.
Receiving Your Order
- Please inspect goods on arrival for damage or shortages.
- Report any issues within 48 hours to ensure swift resolution.
- Failure to report damage within this timeframe may affect your claim.
UK Deliveries
- Orders for UK are shipped from our UK distribution centre in Portsmouth
- An active UK account is required to place orders for UK delivery.
- For other UK locations or questions, please contact us directly.
Alternatively, customers may arrange to collect orders directly from our warehouse in Ravenseind. Please contact us to schedule a collection time.