1. Definitions and Interpretation
|“Cookie”||means a small file consisting of letters and numbers that Our Site downloads to your computer or device;|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).|
|“personal data”||means a small, transparent image file (usually only 1-pixel x 1-pixel in size) used for tracking user behaviour and activity around Our Site;|
|“We/Us/Our”||means Vortex Distribution Ltd, a company registered in England under Company Registration number: 06500688, whose registered address is Office at 3 Acorn Business Centre, Northarbour Road, Cosham, Hampshire, PO6 3TH and whose main trading address is Unit 3, Larchwood Business Centre, Larchwood Avenue, Havant, Hampshire, PO9 3BE.|
2. Information About Us
2.1 Our Site is owned and operated by Vortex Distribution Ltd, a limited company registered in England under company number 06500688, whose registered address is 3 Acorn Business Centre, Northarbour Road, Cosham, Hampshire, PO6 3TH and whose main trading address is Unit 3, Larchwood Business Centre, Larchwood Avenue, Havant, Hampshire, PO9 3BE.
2.2 Our VAT number is GB1926097309.
3.2 By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site. For more details, please refer to section 4 below.
3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
3.3.1 Strictly Necessary Cookies
A cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
3.3.2 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
3.3.3 Functionality Cookies
Functionality cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences.
3.3.4 Third Party Cookies
Third party cookies are not placed by Us and We have no control over them. Third party cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these cookies will work in the same way as analytics cookies described above).
3.3.5 Persistent Cookies
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
3.3.6 Session Cookies
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session cookies are deleted when you close your browser.
3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.
|Cookie Name||Purpose of Cookie||Type of Cookie|
|_ga||This is a Google Analytics cookie that is used to store a randomly generated ID to identify users.||This is a Persistent Analytics Cookie. It expires two years after the page is loaded.|
|_gid||This is a Google Analytics cookie that is used to identify and throttle requests. It is also used to distinguish users.||This is a Persistent Analytics Cookie. It expires twenty-four hours after the page is loaded.|
|am_geoipredirect||This cookie is used to redirect you between the three websites depending on your location.||This is a Persistent Functionality Cookie. It expires twenty-three hours and thirty minutes after the page is loaded.|
|frontend||This is a session id used by the server to authenticate your login or transactions.||This is a Persistent Strictly Necessary Cookie. It expires twenty-three hours and thirty minutes after the page is loaded.|
|frontend_cid||Our site is secured with HTTPS, this cookie is the HTTPS version of ‘frontend’.||This is a Persistent Strictly Necessary Cookie. It expires twenty-three hours and thirty minutes after the page is loaded.|
|persistent_shopping_cart||The server uses this cookie to match your basket and shopping preferences with your session ID||This is a Persistent Strictly Necessary Cookie. It expires two years after the page is loaded.|
3.6 For more specific details of the Cookies that We use, please refer to the table below.
4. What Cookies Does Our Site Use?
4.1 The following first party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose & Type||Strictly Necessary|
|am_geoipredirect||This cookie is used to redirect you between the three websites depending on your location.||Yes|
|frontend||This is a session id used by the server to authenticate your login or transactions.||Yes|
|frontend_cid||Our site is secured with HTTPS, this cookie is the HTTPS version of ‘frontend’.||Yes|
|persistent_shopping_cart||The server uses this cookie to match your basket and shopping preferences with your session ID||Yes|
5. Consent and Control
5.1 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
5.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
5.3.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
5.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
6.2 We use web beacons in Our newsletters to detect when (or whether) you open an email and how you have interacted with it, and other information such as your email client, web browser, computer or device, and IP address. Web beacons may also be used to serve up emails in a particular format that is best suited to your computer or device.
6.3 Emails from Us may contain links. Each one of those links will contain a unique tag which enables Us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.
8. Further Information
8.2 For more information about cookies, please visit https://www.aboutcookies.org (this is an external link and We are not responsible for its content).
8.3 For more information about privacy, data protection and our terms and conditions, please visit the following:
© 2023 Vortex Distribution Ltd,
Unit 3, Larchwood Business Centre, Larchwood Avenue, Havant, PO9 3BE, England
VTX Sarl of France t/a Spa Parts Vortex is not in any way associated with Vortex Leisure Pty Ltd of Australia t/a Vortex Spas